6th February 2020

Account Manager

Company:
Ben Young
Location:
Manchester
Contact email:
Description:

An amazing opportunity has opened up for an Account Manager to join a fast-growing social media agency in the heart of Manchester’s Northern Quarter. Due to rapid expansion, Digital Media Team are looking to hire an Account Manager to join their dynamic team. The ideal candidate will be highly organised with a keen eye for detail; friendly and a great communicator.

Working as part of the Operations team, the Account Manager will work closely with the Sales and Creative teams to deliver outstanding service to the clients. You will be the clients’ first port of call, keeping them updated and happy throughout their journey. The role is office-based, and you will have constant contact with team members and clients, so the ability to build relationships whilst prioritising your workload will be crucial.

Responsibilities

  • Build and maintain strong, long-lasting client relationships
  • Provide an outstanding level of customer support
  • Ensuring client satisfaction and development
  • Confirm monthly budgets and targets
  • Manage support ticket system
  • Identify upsell opportunities
  • Follow and help improve operational procedures to help the business scale
  • Work closely with Sales and Creative teams to ensure effective communication with clients and throughout business
  • Client retention
  • Manage client reports

Skills/Assets Required

  • Ability to multi-task efficiently and effectively, managing a large number of accounts
  • Strong interpersonal and relationship-building skills
  • Confident, motivated and passionate about success
  • Must be IT-proficient
  • Problem-solver
  • Team player
  • Attention to detail

Beneficial

  • Knowledge of social media/digital marketing industry
  • Experience using ticket system such as Zendesk
  • Experience using task management systems
  • Experience using CRM system
  • Interest in fashion/eCommerce

What We Can Offer

  • Competitive salary
  • Path to progression – opportunity to make the role your own and build a department around you
  • Chance to join an incredibly exciting, young agency and work closely with big name clients
  • Work hard, play hard culture

Digital Media Team are one of the fastest-growing social media agencies in the UK right now, working with key players in the fashion industry. You will be able to work closely with brands such as The Couture Club, Rebellious Fashion, Forever Unique, Lavish Alice and Public Desire. The office is a fun and exciting place to work, and the close-knit team will make you feel at home from day one. If you’re a confident self-starter looking to build a career in a fast-paced industry, this could be the perfect role for you.

To apply, and for more information, please follow this link: http://www.manchesterfashion.com/jobs/9EsQn2BH9Ri77T2C9