Textile Service Manager

About Us

Stäubli is a value driven technological solutions provider with four dedicated activities: Electrical Connectors, Fluid Connectors, Robotics and Textile. We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability, and performance – our strong basis for the trusted partnership with our customers worldwide.

The Role

The role of a Textile Service Manager involves efficiently managing a team dedicated to generating revenue by supporting various functions. The key aspects of this role include:

TEAM SUPPORT

• • Supporting the sales team in maintaining and servicing Stäubli equipment.
  • Soliciting and obtaining orders related to textile services.

TECHNICAL EXPERTISE

• • Understanding and interpreting technical product requirements.
  • Providing sales and technical product information to both potential and existing customers.

CUSTOMER RELATIONSHIP MANAGEMENT

• • Assisting in the development and maintenance of customer accounts.
  • Promoting customer satisfaction by acting as a problem-solving resource.

Overall, the Textile Service Manager plays a crucial role in ensuring seamless operations, fostering customer relationships, and contributing to the company’s revenue growth.

Responsibilities

Stäubli Corporation (STC) is responsible for the installation and service of our Textile machinery product lines in the North American market. The Service Manager for is responsible for the following:

• Managing the service team on daily basis.
• Ensure and Maintain of our first-class service policies.
• Ensure that all activities are properly recorded in CRM according to the rules.
• Resolving the customer questions and complains by analyzing the situation with great efficiency.
• Promote the sales of Stäubli services, spare parts, preventive maintenance, training, etc. Coordinate activities with the sales team and different department within the division.
• Monitor the service team technical skills and organize training to keep up with product evolution.
• Stay up-to-date and informed about Stäubli equipment; latest services; spare parts requirements.
• Ensure prompt invoicing and address receivable issues working with the accounting department.
• CRM database management, consists of but not limited to:
  • Manage and keep current customer accounts including up-to-date master data.
  • Entry of Service Requests, Service Orders, Parts Movements; Installed Base information.
  • Manage different Field Service Reports, Installation and Equipment Modification Reports.
  • Onboard Service Technicians and Customer Service personnel
  • Ensure that current information is maintained in both SAP and CRM

Skills

• Bachelor’s degree in the field of mechanical/electrical or +5 years of mechanical service management related experience
• SAP/CRM experience and proficiency is mandatory
• Be self-motivated, proactive, and resourceful while maintaining a positive attitude
• As a Manager, demonstrate the ability to solve personnel issues, motivate staff, manage individual performance effectively
• Possess the ability to analyze a complex problem and devise a workable solution
• Be self-motivated, proactive, and resourceful and maintaining a positive attitude
• Be able to establish and maintain effective working relationships based on mutual trust, respect, and cooperation with manager(s), co-workers, customers and/or vendors
• Ability to read and interpret electrical, mechanical prints and related technical documentation

Package

Competitive pay, Benefits, PTO, 401K

Apply now

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